Effective Date: November 19, 2025
At The Apex Printers, we stand behind the quality of our products. This Warranty Policy explains what is covered, what is not, and how to request warranty support.
1. Standard Warranty Coverage
All new products purchased from The Apex Printers include a 6-month limited warranty covering:
- Manufacturing defects
- Hardware faults
- Functional issues not caused by misuse
This warranty begins on the date of delivery.
2. What the Warranty Covers
The warranty applies to:
- Mechanical defects
- Component failures
- Non-functional units upon arrival
- Internal hardware issues unrelated to user damage
If a defect is confirmed, we may offer:
- Repair
- Replacement
- Store credit (case-by-case)
3. What the Warranty Does NOT Cover
This warranty does not cover:
- Accidental damage
- Water, fire, or impact damage
- Improper handling or misuse
- Unauthorized repairs or modifications
- Consumables (inks, toners, cartridges, paper)
- Normal wear and tear
- Software/configuration issues caused by the user
- Damage caused during installation by a third party
4. Filing a Warranty Claim
To file a warranty claim, email us at:
📧 support@theapexprinters.xyz
Please include:
- Order number
- Product name and serial number (if applicable)
- Description of the issue
- Photos or video of the defect
Our team will review your claim within 2–4 business days.
5. Warranty Resolution Process
Once your claim is verified:
- We may request the product be returned for inspection
- Shipping instructions will be provided (if required)
- Replacement or repair decisions will be made after inspection
- Replacements depend on availability
6. Limitation of Liability
The Apex Printers is not liable for consequential or indirect damages, including loss of data, revenue, or business opportunities.
7. Contact Us
For warranty questions:
📧 support@theapexprinters.xyz